Account checks

Email and SMS

These are the two checks in signup. The rest of the journey is on How it works. Missing-message troubleshooting is on Help.

One-time. Opening it confirms that inbox. It cannot be reused. Wallet connect stays locked until it lands.

Sent to the mobile number on the registration form. Same number you signed up with — not a later one.

Only if staff requests it on the account. No published SLA. Not part of every signup.